To resolve a client’s request, a support manager will sometimes need help from developers. If your development team uses Jira, you can use Pyrus’s Jira integration to more closely collaborate and resolve incidents more quickly. Support managers can create tickets for developers within Pyrus with one click, and monitor any status changes just as easily.
This integration works with Jira cloud and Jira server (8.0.0).
If you log in to a Jira account hosted on your server, enter the password. To log in to Jira cloud, use the API token. Click Next. Note: to configure the integration, you must use an account with a Jira administrator permissions. We’ll create a webhook to notify you when the status of a related issue in Jira has changed.
Note: Pyrus supports standard custom fields: checkboxes, radio buttons, number field, lists with single or multiple choices, single-line/multi-line text fields, and URL fields.
Jira will create a task from the Pyrus data, and you’ll see a link to the connected task in Pyrus.
Note: files attached to the Pyrus ticket won’t be copied to Jira.
When an issue’s status changes in Jira, you will automatically receive a notification in the connected Pyrus ticket.
Comments left on the issue in Jira won’t be transferred to Pyrus.
If you change your Jira account password, you won’t be able to create new Jira issues from Pyrus. You’ll still have all the links to the issues you created earlier. Update your Jira password in the form settings to continue creating connected issues in Jira.
You won’t be able to create new connected issues in Jira for new Pyrus tickets. Links to any connected Jira tasks you’ve already created will remain.