Requests from Instagram comments

Do your clients ask for your assistance through Instagram? Pyrus can make their IG comments into requests in your Inbox, so you can start working on them right away. When you reply to your clients right from Pyrus, your messages appear as Instagram comments.

If this is the client’s first comment on a post by your company, Pyrus creates a new request with the name of the sender, and the message. If more comments by the client appear in the same thread, they can either each generate a new request, or be added onto the existing one — it’s up to you.

How to connect and set up the extension

1. Select Extension in the user section in the lower left corner of the screen.

   

2. Hit the Instagram icon.

   

3. Select the form to be used to create requests from comments.

   

4. In the window that opens, click on Connect an account.

   

5. Connect your Instagram account via Facebook login and password.

6. Open extension Settings.

   

7. Select the Instagram account you want to connect to.

8. Connect the information from the comment to the Instagram post and the fields of the selected form. If the required fields are not in the form, you can create them here, in the extension settings.

9. Decide how you want to receive additional comments from the client in the thread. You can select for each new comment to generate a new request, or for additional comments on the same thread to be added to the existing request. Make your selection, and hit Save.

10. Move the switch to the Activated position.

All set! The request generated from the comment will feature the name of the sender, the message itself, a link to the Instagram user profile, and a link to the post that was commented on.

To reply to your client directly from Pyrus, click on the Instagram icon in the block where you enter your comment.

Suspending the extension

To pause the generating of Pyrus requests from client comments on Instagram, move the switch to the Suspended position.