Canned responses
Canned responses are text templates you can use for communicating with clients or colleagues. They come in handy when you need to answer frequently asked questions or update clients on the status of their ticket.
To add a canned response, click on the message icon and choose an answer from the list.
Pyrus has a few pre-installed response templates, but you can add your own as well.
Configuring canned responses
To enable canned responses, go to the form configuration page and click on Canned responses in the Configure. 
Here you will find a list of available placeholder parameters, such as the client's first and last name, phone number, etc. They can be inserted into canned response templates so that the required information from the client's request is loaded automatically.
On the left you’ll find response categories and on the right you’ll find the responses themselves.
To create a category, click on Add folder, enter a title and hit Save.
To create a response, select a category on the left and click on Add canned response. Enter the text in the pop-up window and save your changes. You can use custom placeholders with the format ${form field name}, like ${Name} or ${Email}, in your canned responses. They’ll be filled out automatically with whatever information appears in the corresponding form fields, like the client’s name or email address.
Tagging and Archiving
You can add tags to canned responses to make them easier to find when a customer reaches out. This is especially useful if your company has many canned responses on the same topic. For example, if you manage several online stores, customers from each might contact you with questions about loyalty programs, account access, payments, returns, and more.
To add a tag, open the canned response in edit mode, enter the desired tag(s), and click Save.
Each new tag is added to a master list, making it available for selection in any canned response.
To search for a canned response by tag, enter the tag in the search field preceded by the # symbol.
If you enter a tag without the # symbol, Pyrus will search for canned responses based on the tag, as well as the response titles and content.
The archiving feature is also useful when dealing with a large number of canned responses. If a response becomes outdated but might be needed again later, simply move it to the archive.
Pyrus Tip: You can archive not only individual responses but also entire groups. To do this, open the relevant group and click the box icon in the top panel.
When you need the canned response again, simply recover it.
