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Website chat

A chat on your site will allow your customers to quickly receive answers to all their questions. Each inquiry in the chat becomes a Pyrus task, where you can respond to the client and carry out all the work needed to address their inquiry.

Place a chat on your website so that your potential customers can instantly ask you their questions. You can customize the title of the chat window, the welcome message, the text on the button and its color, and the image. Place the chat wherever you need it on the page.

When a site visitor writes to the chat, your support team will automatically receive a Pyrus request. Your specialist will be able to answer directly from the task, and the client will see and conduct all the chat correspondence on your website.

How to connect

To add a chat to the site, turn on the integration in the Customer case form - new or existing. Go to the form settings and in the Integration block click on the line “Chat on the site”.

In the “Settings” block, you can set the design of the chat: the title of the chat window, a welcome message, the text on the button and its color, and an image. Follow the instructions on the settings page to place the chat where you want it on your site.

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