Advanced Service Desk Request Management System

Control standards of quality in companies that have lots of partners.

Get client requests from different channels

App chat

Web chat

Phone

Web form

Client portal

Facebook

Viber

Instagram

Your employees, clients, and partners communicate with each other in a single user-friendly interface.

Designate levels of access to requests based on agent roles.

Create a request template and add the fields that are necessary for your company.

Divide requests between teams according to established rules.

Motivate employees according to the rate that clients give them.

View finished client orders and identify recurring problems without leaving the current order.

Create template answers to respond to clients faster.

Inform the clients of the solution to their problem by SMS or email

Develop a knowledgebase and use ITIL/ITSM technologies to standardize processes.

Add every employee to Pyrus and work in an integrated system.

Client request processing time is automatically set in accordance with the urgency and the service level.

Incident handling time, response rate, client satisfaction level, and overdue tasks — everything you need on your dashboard.

Import your client database into Pyrus to keep track of detailed statistics.

Download the mobile app to join workflows anytime you want.

You can work even if you’re not connected to the internet.

iPhone and iPad

Android

Your clients, employees, and partners communicate in a single user-friendly interface.