Advanced Service Desk Request Management System

Control standards of quality in companies that have lots of partners.
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Get client requests from different channels

Control the quality of a partner’s network

Your employees, clients, and partners communicate with each other in a single user-friendly interface.

Access for account managers and partners

Designate levels of access to requests based on agent roles.

Flexible request form settings

Create a request template and add the fields that are necessary for your company.

Time-saving automation

Divide requests between teams according to established rules.

Quality control

Motivate employees according to the rate that clients give them.

Client order history

View finished client orders and identify recurring problems without leaving the current order.

Ready-made answers

Create template answers to respond to clients faster.

E-mail and SMS notifications

Inform the clients of the solution to their problem by SMS or email

Best practices

Develop a knowledgebase and use ITIL/ITSM technologies to standardize processes.

Active Directory integration

Add every employee to Pyrus and work in an integrated system.

Flexible timing according to SLA

Client request processing time is automatically set in accordance with the urgency and the service level.

Every necessary business report

Incident handling time, response rate, client satisfaction level, and overdue tasks — everything you need on your dashboard.

Client integration with CRM

Import your client database into Pyrus to keep track of detailed statistics.

Pyrus is everywhere

Download the mobile app to join workflows anytime you want.
You can work in the application even if you’re not connected to the internet.
iPhone и iPad

Try Pyrus Service Desk

Your clients, employees, and partners communicate in a single user-friendly interface.