Mobile app chat

A chat in your mobile app will allow your customers to quickly receive answers to all their questions. Each inquiry in the chat becomes a Pyrus task, where you can respond to the client and carry out all the work needed to address their inquiry.

With Pyrus you can embed a chat in your iOS or Android mobile app.

The chat’s appearance is flexible, so it can look like part of your application.

When a client writes a chat message in your mobile app, it is sent to Pyrus as a task. You can reply to the message directly in the comments to the task; the client will receive a push notification on their phone, and read your reply in the app chat. Your client can attach files to the message - photos from their phone, for example. The entire chat history is saved, as well.

How to connect

For the support team to be able to process messages from the mobile app chat in Pyrus, your application must be connected to the form in which customer requests are processed. To get started, you need an admin account in Pyrus, with access to configure the form in which user requests are processed.

Enable Pyrus integration. Make sure the Pyrus form administrator has enabled chat integration in the app.

Get an AppID in Pyrus form setup. The system will generate it automatically when the form administrator enables the integration. The AppID is recorded on the integration settings page.

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