Mobile app chat
With Pyrus you can embed a chat in your iOS or Android mobile app.
The chat’s appearance is flexible, so it can look like part of your application.
When a client writes a chat message in your mobile app, it is sent to Pyrus as a task. You can reply to the message directly in the comments to the task; the client will receive a push notification on their phone, and read your reply in the app chat. Your client can attach files to the message - photos from their phone, for example. The entire chat history is saved, as well.
How to connect
For the support team to be able to process messages from the mobile app chat in Pyrus, your application must be connected to the form in which customer requests are processed. To get started, you need an admin account in Pyrus, with access to configure the form in which user requests are processed.
Enable Pyrus integration. Make sure the Pyrus form administrator has enabled chat integration in the app.
Get an AppID in Pyrus form setup. The system will generate it automatically when the form administrator enables the integration. The AppID is recorded on the integration settings page.
- Find previous queries from the same client quickly
- Convert emails to tasks
- Receive customer inquiries through a web form on the site
- Add client support to every page of your website
- Clients can rate your support team
- Receive customer messages from Telegram
- Get requests based on client messages
- Receive messages and customer comments from VKontakte
- Create new requests from incoming client calls
- Log every call with Zoiper
- Log incoming phone calls with BeeLine ATS
- Requests are created automatically from incoming calls to the API
- Receive messages from your clients via WhatsApp, and reply to them from Pyrus