Deactivating a user's account
If you want to prevent an employee from accessing Pyrus (after he or she is dismissed from work, for example), you can easily block that account from the Members page or the employee's profile page.
From the Members page
- Click the gear icon, then click Members.
- Select the account you want to deactivate and click on Deactivate.
Note: if you blocked an employee in Active Directory, their access will be disabled after synchronization. 
- Now designate a colleague to receive the deactivated user's tasks, then click Deactivate.
From the user profile
You can also deactivate a user from his or her profile page. There are two ways to do it:
- Click on the employee’s avatar or initials next to a task assigned to him or her.
- Go to the employee’s profile from the task.
Click on Deactivate in the lower part of the employee’s profile.
After deactivating
A user who has been deactivated can no longer log in to their Pyrus account. They will be logged out automatically on all devices and their info will be deleted from mobile devices.
The ex-employee will also be:
- removed from task steps that are routed to them for approval;
- removed from form workflow;
- removed from roles;
- removed from catalog access;
- removed from contacts formed within the organization;
- removed from participation in recurring tasks.
The recipient of the deactivated user will receive a task in the Inbox, containing:
- a list of roles with no remaining participants, with a link to the role profile;
- a list of forms the ex-employee participated in;
- a list of tasks in which the deactivated user was the assignee;
- a list of recurring tasks in which the recipient is now the assignee.
Note: before deactivating a user, Pyrus will display a list of roles in which the departing employee was the sole participant, and a list of forms with steps where they were the sole assignee including as sole role participant.
After the ex-employee’s end date, requests made from these forms will automatically go to the next step, which may disrupt your business processes. To avoid this, replace the employee in the workflow before they are removed from the system.
Finding deactivated users
By default, deactivated users are hidden on the Members page. To see them:
- Click the filter icon in the Access column. The column is on the right side of the table, so scroll the table to the right if you don't see it.
- Check Deactivated and click Apply.
Deactivated users will appear in the list with their names crossed out.
Note: only users with Administrator rights can see the Deactivated option in the filter. The Disabled option refers to employees whose access has been temporarily banned; they appear in the list by default.
Restoring a user
To restore a user to your corporate Pyrus account, find them in the list, check the box next to their name, and click Restore. To restore several people at once, check the boxes next to all their names.
Temporary ban
Sometimes it may be necessary to temporarily restrict an employee's access to tasks, processes, and company data in Pyrus, for example, during an internal investigation. During this process, the employee remains logged in to Pyrus, and all tasks in which they are assignee or participant remain accessible. You can ban and restore an employee on their profile page.
