All calls from your customers will automatically be logged in Pyrus. This will allow you to monitor the efficiency of issue resolution, quickly connect colleagues to the task, and also see all previous requests from the same client.
When a customer calls you, Pyrus automatically creates a new task. If it’s a first time call, Pyrus determines the customer’s number and auto-fills it in the task’s Phone field.
If the client has already called from this number before, the task will display a list of all their previous calls (you need to connect the “Similar tasks” extension). This will make it easier to track the customer’s history.
If a request originating from this phone number has been created in the last 24 hours, Pyrus automatically opens it.
How to connect
- Before connecting the Zoiper extension, make sure that the virtual PBX account you are using is connected to Zoiper, and your form template contains a Phone field.
- Enter the user section, select the Extensions tab and click on Zoiper. Select the Pyrus form to which the Zoiper app will connect. Copy the link that Pyrus will generate.
- Next, click on the gear in the Zoiper app and Add Rule in the Automation block. In the window that opens, paste the link copied from Pyrus into the Open URL / Run field. Make sure Open URL is selected in the Do Action field and save your changes with the Save button.
Similar tasksFind previous queries from the same client quickly
- Convert emails to tasks
Online formsReceive customer inquiries through a web form on the site
Website chatAdd client support to every page of your website
Mobile app chatImmediate feedback in your mobile app
Service ratingClients can rate your support team
TelegramReceive customer messages from Telegram
ViberGet requests based on client messages
VKReceive messages and customer comments from VKontakte
Softphone.ProCreate new requests from incoming client calls
BeeLineLog incoming phone calls with BeeLine ATS
API TelephonyRequests are created automatically from incoming calls to the API
- Receive messages from your clients via WhatsApp, and reply to them from Pyrus