When a customer calls you, Pyrus will automatically create a new task using the Customer case form. If it’s a first time call, Pyrus determines the customer’s number and auto-fills it in the task’s Phone field.
If the client has already called from this number before, the task will display a list of all his previous calls (you need to connect the “Similar tasks” extension). This will make it easier to track the customer’s history.
If a request originating from this phone number has been created in the last 24 hours, Pyrus automatically opens it.
How to connect
To enable the integration, make sure that the virtual PBX account you are using is connected to Softphone.Pro.
To configure, go to the user section in Pyrus, select the Extensions tab, and then the Softphone.pro icon. Select the form to which the Softphone.pro system will be connected. On the form page, copy the link that Pyrus generated.
Open the settings of the Softphone.Pro application. In the Integrations section, go to the Third-Party Systems section and click Add Handler. In the window that opens, select the Open link in browser action, paste the link copied in Pyrus into the URL field and save the changes.
Similar tasksFind previous queries from the same client quickly
- Convert emails to tasks
Online formsReceive customer inquiries through a web form on the site
Website chatAdd client support to every page of your website
Mobile app chatImmediate feedback in your mobile app
Service ratingClients can rate your support team
TelegramReceive customer messages from Telegram
ViberGet requests based on client messages
VKReceive messages and customer comments from VKontakte
ZoiperLog every call with Zoiper
BeeLineLog incoming phone calls with BeeLine ATS
API TelephonyRequests are created automatically from incoming calls to the API
- Receive messages from your clients via WhatsApp, and reply to them from Pyrus