When you ask Edgar Bustos — Service Manager at Supertec Machinery, Inc. — what his company does, he answers swiftly and simply: ‘We manufacture machines.’ Founded in 1954 as a bicycle parts manufacturer, the company has maintained its motto of ‘Quality and Innovation’ as they have developed line after line of precision machinery. Based in Taiwan, with 12 locations on 4 continents, Supertec manufactures and installs machinery, and provides on-site technical and customer support and maintenance.
‘We have to move toward the future.’ — Edgar Bustos
Edgar is implementing Pyrus to streamline and hone the workflow at his company. Eight months ago, he compared 8 different products to help him do this, and chose Pyrus, because it’s ‘the easiest one to use.’
With the mobile app, Edgar’s on-site maintenance and repair personnel are able to work with the tickets in real time, and on location, even if they’re offline.
Edgar’s favorite feature of Pyrus is the advanced search function. ‘It makes everything way easier,’ he says.