We have several new features to get the first few months of the new year off to a productive start.
Many have been waiting for these updates: editing comments; sorting requests in the register according to sum or deadline; and improved representation of form request groups in the Inbox.
Pyrus helps delegate and manage tasks and make decisions. In business so much depends on how something is phrased, but no one is immune to the odd typo of informational error.
Pyrus is used daily by several thousand organizations worldwide. The service’s responsiveness is an important competitive advantage, as it directly affects user experience. Our key performance metric is “percentage of slow queries.” One day we noticed that our application servers tend to freeze up for about 1000 ms every other minute. During these pauses several dozen queries piled up, and customers occasionally observed random delays in UI response times.
The latest updates: hiding form fields, replying with one swipe, and switching between accounts with a single click.
Now you see it, now you don’t
Often, when filling out a form, different fields need to open, depending on the option the user has selected. For example, when filling out a payment form to pay an individual or an organization: if the payment is going to an organization, you need to enter the organization’s name, PSRN, CAT, and other details in the form; if the payment is meant for an individual, then you need to enter a different set of info.
Bryan Silverman is the Chief Experience Officer (CXO) at Virtual Data Partners, Inc., a Formed.AI company — a managed services provider that handles integrations and migrations of data, business process automation, implementing electronic forms, and accounts payable processing, among other things.
When you ask Edgar Bustos — Service Manager at Supertec Machinery, Inc. — what his company does, he answers swiftly and simply: ‘We manufacture machines.’ Founded in 1954 as a bicycle parts manufacturer, the company has maintained its motto of ‘Quality and Innovation’ as they have developed line after line of precision machinery. Based in Taiwan, with 12 locations on 4 continents, Supertec manufactures and installs machinery, and provides on-site technical and customer support and maintenance.
October updates: you can now sign with your finger right on your phone or tablet, search by catalog item, and monitor requests using a form in the calendar.
Pyrus’ advanced search function is now even smarter. You can now search not only by assignee, author, participants and keywords that may or may be found in the task, but also by catalog item. In the selected business process, Pyrus will find the task by the contents of the catalog associated with that task. For example, it will select all the requests by branches (catalog) locations (item). We know this update will make some people very happy.
A few years ago, automation was seen as an absolute good: a way to increase business efficiency, and relieve people of having to do painstaking busy work. But, as technology evolves, enthusiasm is often replaced by fear, and a desire to fight for the place of humans in a world of machines.
Pyrus is a software that allows analysts, managers, and experts in various fields to automate their business processes, without having to program. Pyrus is also a business manager that most of its users use every day. We know that means our product must be functional, reliable, flexible, and user-friendly.
This Fall, we have released some important updates to improve the way you work with your colleagues, clients, and partners in Pyrus.
You can now easily add a whole partner company to Pyrus. If you have clients or contractors, add them to Pyrus as an organization, and work on projects together. All the employees of your partner company will see each other in Pyrus, and do their work on a single platform. Then, when they are ready, they can take over managing the company profile. Once that happens, they can invite colleagues and manage tasks in Pyrus themselves.
Pyrus users have received a rich harvest in this of Autumn, as we unveil a whopping seven serious updates.
1. You can now post announcements. Announcements in Pyrus provide a convenient way to communicate useful information to the team: share a piece of news about the company, inform co-workers that someone is out of the office, introduce a new employee, or publicly congratulate somebody. This feature is a full-fledged newsfeed that makes it easy and enjoyable to scroll, read, post, and comment. You can scroll through the feed quickly and efficiently, without having to click on anything.
Pyrus CEO Max Nalsky: “Like in aviation, in business it is essential to be prepared for the most unimaginable scenarios. An experience like this one helps to improve this skill.”
Оne day, I piloted a Cessna plane to fly myself to a conference in Las Vegas. On the way there, I had to fly over Death Valley. This area of North America is similar to the Dead Sea: it is below sea level, and is hot and dry. I decided to stop, and have a look around.
Pyrus is an efficient tool for task management and structured team communication. People create tasks, set deadlines, upload files, assign people to projects, and make decisions daily in Pyrus. They ask questions, clarify details, discuss, comment, and substantiate their opinions in a single interface without switching between apps and tabs.
In this post, CEO Max Nalsky reveals where Pyrus came from.
The story begins in 2009. I had already launched three software companies: IIKO, a digital platform for the restaurant business, FinGrad, a finance management system, and Glowbyte, an IT consultancy. Each one developed B2B software for different industries, and they collectively employed over a hundred people. I was very hands-on in building these companies.
This past month, we updated tools that have been a hit with Pyrus users for a long time.
1. Now you can check how tasks are associated. There are two ways to link tasks in Pyrus. The first is to divide one big task into several smaller ones to track their progress. The second is to post a link to the task in a comment on another task.
Pyrus has integrated with Zapier, a web service that makes two apps work together easily. You select the application for Pyrus to interact with and set terms for this interaction.
When a trigger event happens in the system, Pyrus automatically fills out the request form.
Zapier supports more than 1,500 applications, so you can configure all kinds of integrations with Pyrus (using zaps) for easily transferring critical business data from one application to another. The main thing is that you do not have to wait for Pyrus’s direct integration to work with the app you need.
If you install updates regularly, you probably already saw a yellow pear on your phone and computer screens. This is our new Pyrus icon.
We’re often asked: «What is Pyrus?» We always answer that it’s a universal platform for business process automation. Beyond that, «pyrus» is Latin word that refers to the genus of the pear tree.
Now you can enter search terms in a convenient dialog box and filter the results by the date they were updated — just like in Google.
An example of searching tasks by assignee. We are looking for tasks in the «Bank» list that contain the word «project», don’t have the word «loan», and were updated last month.
New Pyrus features for March: splitting tasks into steps, following tasks, planning the day, and creating Jira tickets for developers within Pyrus with a single click.
Using Pyrus to create Jira tickets for developers
To resolve a client’s request, a support manager will sometimes need help from developers. If your development team uses Jira, you can use Pyrus’s Jira integration to collaborate more closely and resolve incidents more quickly. Support managers can create tickets for developers with a single click in Pyrus, and they can monitor any status changes just as easily.
New Pyrus features for February: creating and blocking dates in the Members report, opening an attached file in a new tab, and asking for a new decision in a task.
Recurring forms for regular events
Dates are known in advance for tasks like regular payments. Now you can make those forms recur regularly, and Pyrus will do the rest. Just fill in the form fields and make it recurrent. The form will automatically be created at the scheduled time and sent for approval.
We support up to 5 accounts in one app. Check out our other updates!
Working with multiple accounts on Android
The Pyrus mobile app on Android can manage up to five accounts at once. If you work with several organizations or use different accounts for work and personal tasks, you can seamlessly switch between them.
We also added a new gesture: if you long tap on a task title, it will copy the link.
Sometimes you need to update a catalog that’s being used in a workflow. Suppose your company has opened new offices or your analyst want to change the title of a Feedback column to Comments. Let’s learn how to edit a catalog so that changes to it don’t break your workflow.
Our December update covers one-click approval, joining an organization in Pyrus, searching tasks by assignee, and more.
Reports you need
Different specialists need different data in reports on the same form. In the Help desk form, for example, a support manager checks the time of first response and the time of overdue tickets, and a project manager wants to find out what problems clients are usually reporting.
In November, along with monthly updates our team was working to make task approval easier. The feedback from our clients who use Pyrus workflows was very helpful.
The new approval interface will be released in mid-December. Let’s see what’s new.
1. Previously, you had to select Approve, Acknowledge, or Reject, then click Send. Now you can approve a request with one click. Additional options are now available in a drop-down menu.
New Pyrus features for November: fill out forms, process similar tickets, view form statistics on the dashboard, route tasks by author, supervise the work of a new employee, and more.
Now you can approve tasks in the new Pyrus interface. Use one of the following statuses Approve, Acknowledge, or Disagree.
This update covers our integration with Softphone.Pro, the new workflow editor, the new design for task history, and more. Let’s go!
Working with multiple accounts in Pyrus
Good news for iOS users: the Pyrus mobile app can now manage up to five accounts at once, seamlessly switching between them without logging out and logging back in.
Monthly updates: Pyrus now works with Facebook Messenger, Gmail, Google Docs, and Active Directory.
Integrating your Facebook group with Pyrus
If your business has a group on Facebook, you can incorporate it with your service ticket flow in Pyrus. When a client sends a request via Facebook, the request appears in Pyrus. When your support team responds, the client receives the response on Facebook Messenger.
How to integrate your Facebook group into your service ticket form
Business process automation (BPA) is a strategy that can yield tremendous results when implemented correctly. But despite the fact that many automation software providers have made their products easy to set up, some businesses are still getting it wrong.
How should you approach business process automation? What should you do and what should you not do? Who should be involved and why? If you find yourself asking any of these questions, read on. We’ve got you covered.
You are your biggest critic. A positive mind can lead to a positive life, but it can be difficult keeping negative thoughts at bay. They stay there in the back of your mind, and all it takes is one little crack and they’re in. These can effect your personal life, as well as your professional career.
As a business owner in today’s competitive world, it’s crucial that you implement strategies that can help your business grow and stand out from the crowd. Otherwise, you’ll be left behind.
One such strategy — and pretty much an effective one at that — is workflow automation. Workflow automation technology offers many benefits, including being able to give your small or medium-sized business (SMB) a competitive advantage, setting it up for expansion.