Optimizing garbage collection in a high load .NET service

Pyrus is used daily by several thousand organizations worldwide. The service’s responsiveness is an important competitive advantage, as it directly affects user experience. Our key performance metric is “percentage of slow queries.” One day we noticed that our application servers tend to freeze up for about 1000 ms every other minute. During these pauses several dozen queries piled up, and customers occasionally observed random delays in UI response times. Read more

Multiple accounts, one-swipe comments, and conditional form fields

Switching between accounts in Pyrus

The latest updates: hiding form fields, replying with one swipe, and switching between accounts with a single click.

Now you see it, now you don’t

Often, when filling out a form, different fields need to open, depending on the option the user has selected. For example, when filling out a payment form to pay an individual or an organization: if the payment is going to an organization, you need to enter the organization’s name, PSRN, CAT, and other details in the form; if the payment is meant for an individual, then you need to enter a different set of info. Read more

‘We have to move toward the future.’ — Edgar Bustos

When you ask Edgar Bustos — Service Manager at Supertec Machinery, Inc. — what his company does, he answers swiftly and simply: ‘We manufacture machines.’ Founded in 1954 as a bicycle parts manufacturer, the company has maintained its motto of ‘Quality and Innovation’ as they have developed line after line of precision machinery. Based in Taiwan, with 12 locations on 4 continents, Supertec manufactures and installs machinery, and provides on-site technical and customer support and maintenance. Read more

An e-signature, an even smarter search, and an updated calendar

October updates: you can now sign with your finger right on your phone or tablet, search by catalog item, and monitor requests using a form in the calendar.

Pyrus’ advanced search function is now even smarter. You can now search not only by assignee, author, participants and keywords that may or may be found in the task, but also by catalog item. In the selected business process, Pyrus will find the task by the contents of the catalog associated with that task. For example, it will select all the requests by branches (catalog) locations (item). We know this update will make some people very happy. Read more

Social accountability, and revolt of the machines

A few years ago, automation was seen as an absolute good: a way to increase business efficiency, and relieve people of having to do painstaking busy work. But, as technology evolves, enthusiasm is often replaced by fear, and a desire to fight for the place of humans in a world of machines. Read more

How we work with user requests to develop Pyrus

Pyrus is a software that allows analysts, managers, and experts in various fields to automate their business processes, without having to program. Pyrus is also a business manager that most of its users use every day. We know that means our product must be functional, reliable, flexible, and user-friendly. Read more

Adding companies to Pyrus; status messages; formatting text in comments

This Fall, we have released some important updates to improve the way you work with your colleagues, clients, and partners in Pyrus.

You can now easily add a whole partner company to Pyrus. If you have clients or contractors, add them to Pyrus as an organization, and work on projects together. All the employees of your partner company will see each other in Pyrus, and do their work on a single platform. Then, when they are ready, they can take over managing the company profile. Once that happens, they can invite colleagues and manage tasks in Pyrus themselves. Read more

An Announcements feed, voice comments, and a new user profile


Pyrus users have received a rich harvest in this of Autumn, as we unveil a whopping seven serious updates.

1. You can now post announcements. Announcements in Pyrus provide a convenient way to communicate useful information to the team: share a piece of news about the company, inform co-workers that someone is out of the office, introduce a new employee, or publicly congratulate somebody. This feature is a full-fledged newsfeed that makes it easy and enjoyable to scroll, read, post, and comment. You can scroll through the feed quickly and efficiently, without having to click on anything. Read more

Customer Support in Death Valley

Pyrus CEO Max Nalsky: “Like in aviation, in business it is essential to be prepared for the most unimaginable scenarios. An experience like this one helps to improve this skill.”

Оne day, I piloted a Cessna plane to fly myself to a conference in Las Vegas. On the way there, I had to fly over Death Valley. This area of North America is similar to the Dead Sea: it is below sea level, and is hot and dry. I decided to stop, and have a look around. Read more

Communication and task management on one page. New interface

Pyrus is an efficient tool for task management and structured team communication. People create tasks, set deadlines, upload files, assign people to projects, and make decisions daily in Pyrus. They ask questions, clarify details, discuss, comment, and substantiate their opinions in a single interface without switching between apps and tabs. Read more

How I came up with Pyrus

In this post, CEO Max Nalsky reveals where Pyrus came from.

The story begins in 2009. I had already launched three software companies: IIKO, a digital platform for the restaurant business, FinGrad, a finance management system, and Glowbyte, an IT consultancy. Each one developed B2B software for different industries, and they collectively employed over a hundred people. I was very hands-on in building these companies. Read more

New task associations, reopening requests created by messengers, and other July updates

This past month, we updated tools that have been a hit with Pyrus users for a long time.

1. Now you can check how tasks are associated. There are two ways to link tasks in Pyrus. The first is to divide one big task into several smaller ones to track their progress. The second is to post a link to the task in a comment on another task. Read more

Using Zapier to sync with hundreds of web applications, subfolders for forms, and amoCRM integration

Pyrus has integrated with Zapier, a web service that makes two apps work together easily. You select the application for Pyrus to interact with and set terms for this interaction.

When a trigger event happens in the system, Pyrus automatically fills out the request form.
Zapier supports more than 1,500 applications, so you can configure all kinds of integrations with Pyrus (using zaps) for easily transferring critical business data from one application to another. The main thing is that you do not have to wait for Pyrus’s direct integration to work with the app you need. Read more

Introducing The New Pyrus Icon

If you install updates regularly, you probably already saw a yellow pear on your phone and computer screens. This is our new Pyrus icon.

We’re often asked: «What is Pyrus?» We always answer that it’s a universal platform for business process automation. Beyond that, «pyrus» is Latin word that refers to the genus of the pear tree. Read more

New tools for working with tasks and Jira integration

New Pyrus features for March: splitting tasks into steps, following tasks, planning the day, and creating Jira tickets for developers within Pyrus with a single click.

Using Pyrus to create Jira tickets for developers

To resolve a client’s request, a support manager will sometimes need help from developers. If your development team uses Jira, you can use Pyrus’s Jira integration to collaborate more closely and resolve incidents more quickly. Support managers can create tickets for developers with a single click in Pyrus, and they can monitor any status changes just as easily. Read more

Templates for recurring payments and other February updates

New Pyrus features for February: creating and blocking dates in the Members report, opening an attached file in a new tab, and asking for a new decision in a task.

Recurring forms for regular events

Dates are known in advance for tasks like regular payments. Now you can make those forms recur regularly, and Pyrus will do the rest. Just fill in the form fields and make it recurrent. The form will automatically be created at the scheduled time and sent for approval. Read more

Using multiple Pyrus accounts on Android

We support up to 5 accounts in one app. Check out our other updates!

Working with multiple accounts on Android

The Pyrus mobile app on Android can manage up to five accounts at once. If you work with several organizations or use different accounts for work and personal tasks, you can seamlessly switch between them.

We also added a new gesture: if you long tap on a task title, it will copy the link. Read more

How to edit a catalog without affecting the workflow

Sometimes you need to update a catalog that’s being used in a workflow. Suppose your company has opened new offices or your analyst want to change the title of a Feedback column to Comments. Let’s learn how to edit a catalog so that changes to it don’t break your workflow. Read more

Dashboard tweaks, register customization, and a new organization chart

Our December update covers one-click approval, joining an organization in Pyrus, searching tasks by assignee, and more.

Reports you need

Different specialists need different data in reports on the same form. In the Help desk form, for example, a support manager checks the time of first response and the time of overdue tickets, and a project manager wants to find out what problems clients are usually reporting. Read more

New approval buttons in the forms

In November, along with monthly updates our team was working to make task approval easier. The feedback from our clients who use Pyrus workflows was very helpful.

The new approval interface will be released in mid-December. Let’s see what’s new.

 
1. Previously, you had to select Approve, Acknowledge, or Reject, then click Send. Now you can approve a request with one click. Additional options are now available in a drop-down menu. Read more

Upgraded Form field and tasks approval

New Pyrus features for November: fill out forms, process similar tickets, view form statistics on the dashboard, route tasks by author, supervise the work of a new employee, and more.

Approving tasks

Now you can approve tasks in the new Pyrus interface. Use one of the following statuses Approve, Acknowledge, or Disagree. Read more

Manage service tickets with our new Facebook integration

Monthly updates: Pyrus now works with Facebook Messenger, Gmail, Google Docs, and Active Directory.

Integrating your Facebook group with Pyrus

If your business has a group on Facebook, you can incorporate it with your service ticket flow in Pyrus. When a client sends a request via Facebook, the request appears in Pyrus. When your support team responds, the client receives the response on Facebook Messenger.
How to integrate your Facebook group into your service ticket form Read more

Don’t Do These 13 Things If You Want Your Business Process Automation To Be Successful

Business process automation

Business process automation (BPA) is a strategy that can yield tremendous results when implemented correctly. But despite the fact that many automation software providers have made their products easy to set up, some businesses are still getting it wrong.

How should you approach business process automation? What should you do and what should you not do? Who should be involved and why? If you find yourself asking any of these questions, read on. We’ve got you covered. Read more

How To Keep Negativity Out Of Your Mind And, In Turn, The Workplace

busy person pyrus

You are your biggest critic. A positive mind can lead to a positive life, but it can be difficult keeping negative thoughts at bay. They stay there in the back of your mind, and all it takes is one little crack and they’re in. These can effect your personal life, as well as your professional career. Read more

How To Grow Your Small Or Medium-Sized Business With Workflow Automation Technology

How to Grow Your Business

As a business owner in today’s competitive world,  it’s crucial that you implement strategies that can help your business grow and stand out from the crowd. Otherwise, you’ll be left behind.

One such strategy — and pretty much an effective one at that — is workflow automation. Workflow automation technology offers many benefits, including being able to give your small or medium-sized business (SMB) a competitive advantage, setting it up for expansion. Read more

15 Tips For More Efficient Accounts Payable Workflow Management

Workflow management

Your accounts payable department is responsible for vendor invoice processing, approval, and payment. Within these functions, there are several different workflows, and to manage these workflows effectively, you need to be equipped with practical ideas. This guide contains some nuggets of wisdom to help you manage your accounts payable workflows for better performance, increased operational efficiency, and a better bottom line. Read more

Going Paperless: The Smart Guide to Cloud Storage

Cloud Storage

Did you know that paperwork is a major productivity killer in the workplace? Not only can it sabotage your efficiency, it’s even expensive to manage. Yet studies reveal that the average American office worker uses about 10,000 sheets of paper per year. This is an alarming figure, considering the availability of advanced technology in today’s world. It seems like things are particularly designed to help businesses go paperless. Read more