Over the last month we have been hard at work to make Pyrus even more stable and efficient. We have also created flexible catalog editing access, made it possible to sort incoming tasks by deadline, and added a new way to route tasks in forms.
In September we have released updates that will help you gain momentum in the new season: they are designed to allow you to structure incoming tasks, and save you time on repetitive actions.
Many have been waiting for these updates: editing comments; sorting requests in the register according to sum or deadline; and improved representation of form request groups in the Inbox.
New Pyrus features for November: fill out forms, process similar tickets, view form statistics on the dashboard, route tasks by author, supervise the work of a new employee, and more.
Why Communication Will Soon Look Very Different
When Email Is a Full Time JobIf answering your email feels like a full time job, you’re not alone. The average knowledge worker spends 2-3 hours a day answering email, at a significant cost in productivity to companies. Large companies have tried to address the issue from the top down: Thierry Breton, the head of major French systems integrator ATOS banned all email across the company’s 76,000 employees. Many companies continue the search for alternatives. There have been a host of proposals for what individuals can do to help. The proponents of the Email Charter have drawn up a list of twelve best practices they asked everyone to adopt toward doing away with the common blight of email overload. Among them:
- Spare the CC’s: they multiply “like mating bunnies” and clutter everyone’s inbox
- Cut contentless responses: “Thanks for your note” is empty and better left unsent
Email Habits Are Hard To BreakTake brevity, for example: Long-winded explanations, justifications, and even social niceties (“Hi Max. How have you been?”) take valuable time to write and to read. For the most part, a person reading your email just wants to know: What is expected of me right now? Most people are afraid to just get to the point for fear they might seem rude. But as journalist Jordan Crook famously pointed out:
“If everyone were to cut out all the niceties, everyone would be a bitch. But if everyone did it, no one would be a bitch. And right now, everyone is a bitch. Email’s bitch.”
Pyrus Can Help
Pyrus was designed with one principle in mind: get items out of your inbox as quickly as possible so you can focus on real work. To that end, some of the basic Pyrus features include:
Pyrus Automates Sales Workflows (and More)Pyrus is a versatile communication platform for teamwork that can be easily adapted to the needs of every department in your organization. This week we focus on how it can make life easier for your entire sales team.
1. Every Inbound Lead is a Task
Communication in Pyrus centers on tasks, and your inbound leads are no exception.
Pyrus automatically converts incoming inquiries emailed to a designated address such as firstname.lastname@example.org into actionable tasks for your sales reps to tackle. Any attachments on the original email are copied over into the new task. Created tasks can be programmatically assigned to a workflow based on the type of inquiry coming in.
3 Reasons Your Team Can’t Get Things Done
Email Inbox Chaos
Your email inbox is a mess: countless unread messages, email threads that end with a meaningless “OK” with no clear sense of what should happen next, and irrelevant CC’d message threads you can’t unsubscribe from. If that is true of your own inbox, chances are the rest of your team is also suffering.
Eight Experts Weigh In On Their Email Inbox Agony
At Pyrus, we hate email as much as everyone else. It is why we created a platform that structures communication around tasks and processes. To highlight the extent of the problem companies face each day, we compiled a fun list of complaints about the communication medium everyone loves to hate: email.