New task associations, reopening requests created by messengers, and other July updates

This past month, we updated tools that have been a hit with Pyrus users for a long time.

1. Now you can check how tasks are associated. There are two ways to link tasks in Pyrus. The first is to divide one big task into several smaller ones to track their progress. The second is to post a link to the task in a comment on another task. Read more

Manage service tickets with our new Facebook integration

Monthly updates: Pyrus now works with Facebook Messenger, Gmail, Google Docs, and Active Directory.

Integrating your Facebook group with Pyrus

If your business has a group on Facebook, you can incorporate it with your service ticket flow in Pyrus. When a client sends a request via Facebook, the request appears in Pyrus. When your support team responds, the client receives the response on Facebook Messenger.
How to integrate your Facebook group into your service ticket form Read more