Advanced Service Desk Request Management System
Control standards of quality in companies that have lots of partners.Start now
Get client requests from different channels
Control the quality of a partner’s network
Your employees, clients, and partners communicate with each other in a single user-friendly interface.
Access for account managers and partnersDesignate levels of access to requests based on agent roles.
Flexible request form settingsCreate a request template and add the fields that are necessary for your company.
Time-saving automationDivide requests between teams according to established rules.
Quality controlMotivate employees according to the rate that clients give them.
Client order historyView finished client orders and identify recurring problems without leaving the current order.
Ready-made answersCreate template answers to respond to clients faster.
E-mail and SMS notificationsInform the clients of the solution to their problem by SMS or email
Best practicesDevelop a knowledgebase and use ITIL/ITSM technologies to standardize processes.
Active Directory integrationAdd every employee to Pyrus and work in an integrated system.
Flexible timing according to SLA
Client request processing time is automatically set in accordance with the urgency and the service level.
Every necessary business report
Incident handling time, response rate, client satisfaction level, and overdue tasks — everything you need on your dashboard.
Client integration with CRM
Import your client database into Pyrus to keep track of detailed statistics.
Try Pyrus Service Desk
Your clients, employees, and partners communicate in a single user-friendly interface.