If your clients use Facebook to contact your support service, you can connect your company’s Facebook account to your service ticket form and receive their requests in Pyrus.
Once the integration is set up, all the tickets that clients send you on Facebook will arrive in Pyrus, and they will receive your responses in Facebook Messenger.
Pyrus can automatically fill out form fields when creating a task. For example, if all tickets from Facebook should be processed by a certain person, you can configure the autocomplete of the Category field depending on where a request came from.
To do this, open form settings. In the Integrations section, click on Facebook.
In the Automatically change these fields section, choose Category and set Facebook. Click Save.
Note: autocomplete can only be configured for the Multiple choice and Catalog fields of the form.