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Facebook

Customers often write to you in messages on the company’s Facebook page. Working with this type of request in Pyrus is convenient: you conduct all correspondence with the client in a Pyrus task, while they use Facebook Messenger as their interface.

When a customer writes a message to your Facebook, it appears in Pyrus as a task. Reply to the message directly in the task comments, and the client will see the answer in Facebook Messenger.

Include colleagues in the discussion of the task as needed, using the task’s internal correspondence window. The client will not see these messages.

Use the Ready Replies feature to answer recurring questions, such as cost or shipping terms. This will save your employees several work hours.

How to connect

  1. Open the customization of the customer case form. In the Extensions section, click Customize in the Facebook Messenger row.
  2. Log into your Facebook account and grant permission to access information and groups by clicking the Allow button. If you don’t have a FB profile yet, click Create New Facebook Page.
  3. In the extension settings, specify the names of the fields of the request form where the request data will be sent. For example, the text that a customer writes in the body of a Facebook message will appear in the “Description” field.
  4. Now, when a customer writes to you on Facebook you will receive their message in Pyrus, while they continue to receive your responses in Facebook Messenger.

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